At Kums Chocolate, your satisfaction is our priority. If you receive an item that is damaged or faulty, we will gladly replace it at no extra cost. Please contact us within 48 hours of receiving your order.

If you are unsatisfied with our product after 30 days, simply email us at info@getkums.com a no-questions-asked refund.

To avoid any issues, ensure all provided information is accurate before submitting your order. International customers must include a phone number.

For additional concerns, reach out to our Customer Service via email (info@getkums.com) or submit a ticket on our website.

Return to Sender Packages
Kums Chocolate is not responsible for packages returned to the sender due to incorrect addresses. Please double-check your information to prevent delivery issues. If an item is returned to our warehouse, repacking and reshipping will incur additional costs, typically half the order total. If you realize a mistake in your address, contact us immediately to correct it.

Cancellation Policy
You can cancel your order within 24 hours of placement by emailing us with your reason for cancellation. We do not accept cancellations beyond this window or due to standard shipping times, which are detailed in each product's description. Refunds are processed within 24-48 hours and will reflect in your bank account shortly thereafter.

If you have followed these steps and still haven't received your refund, please submit a ticket on our website.

This website is operated by Bee Stinger LLC under the brand Kums - https://www.getkums.com/
© 2025 Bee Stinger LLC
6175 NW 167th ST, Hialeah, FL 33015
Email: info@getkums.com